Gen AI Agent

Your digital assistant that understands information, automates processes and intelligently connects systems.

We enable AI for your services

Intelligent automation with the Gen AI Agent – your smart assistant for efficient business processes

The Gen AI Agent is a powerful AI assistant that helps companies to optimize their processes, make automated decisions and provide intelligent support around the clock. By integrating state-of-the-art LLM (Large Language Models) technology, the Gen AI Agent can conduct dynamic conversations, efficiently provide information and automate repetitive tasks – all with maximum data security. Whether for customer support, internal knowledge management systems or intelligent process automation – the Gen AI Agent is flexibly adaptable and supports companies on their path to digital transformation.

All the advantages and scalability of our AI Agents with complete data security

24/7

24/7 Support Availability

Data on premise – 

secure and performant

LLM

Easily and stably connect current state-of-the-art 
AI models

Custom user interface
for maximum ease of use

Full data security and
compliance with EU law

Automatic integration and
seamless data management

Practical Applications - Diverse application possibilities for the Gen AI Agent

E-Commerce

The agent analyzes return reasons, automatically generates return labels, informs warehouse and customer service about workflows, and forwards relevant information to the CRM.

Manufacturing industry

The agent detects error messages from machine data, analyzes the cause using AI, automatically informs the maintenance team and, if necessary, triggers spare parts orders in the ERP system.

Logistics

The Gen AI Agent monitors tracking data, automatically detects delays and informs customers in real time via email, SMS or customer portal - integrated into TMS and CRM.

Real estate industry

The agent receives damage reports via chatbot or email, assesses urgency using AI, informs service providers via n8n and documents the process in the ERP system.

Human resources

The Gen AI Agent reads applications from email inboxes or applicant portals, evaluates them based on predefined criteria, informs specialist departments and automatically schedules job interviews.

Financial services

The Gen AI Agent classifies incoming inquiries or documents, forwards them to the responsible departments, documents the processes in an audit-proof manner and automatically complies with SLAs.

Why the Gen AI Agent is the next step for your business.

With the COMI Gen AI Agent, companies benefit from an intelligent, high-performance solution that revolutionizes customer service. 24/7 support availability ensures that inquiries are answered quickly and efficiently at any time - regardless of business hours or personnel resources. Thanks to on-premise data processing, all sensitive information remains within the company infrastructure, ensuring the highest security and data protection standards. The solution meets all EU compliance guidelines and reliably protects company data from unauthorized access.

Thanks to seamless integration into existing systems, COMI Gen AI Agent enables a custom user interface that can be specially adapted to the requirements of the respective company. 
The system works with the latest LLM technologies (Large Language Models) to deliver precise and accurate context-based answers. The automatic integration and seamless data management ensure smooth integration into existing IT infrastructures, enabling companies to make their customer service scalable, efficient and future-proof.

Frequently Asked Questions (FAQ)

What you need to know about the Gen AI Agent. 

What exactly is the Gen AI Agent?

The COMI Gen AI Agent is an AI-powered software system that utilizes Large Language Models (LLMs) to understand information, automate processes, and communicate with users or systems in real time. It can interact with users in natural language, making it much more flexible than previous rigid, algorithmic software systems.

The Agent can automate all business processes for which electronic interfaces are available. For example, it can automate return processes in e-commerce, pre-sort applications in HR, analyze machine data in industry, classify customer inquiries in the financial sector, or process damage reports in the real estate industry. In doing so, it takes over communication, evaluation, decision-making, and workflow control.

By automating recurring tasks, accelerating information processing, ensuring consistent communication, and enabling direct system integration, manual efforts are reduced, response times are shortened, and processes are measurably improved.

The Gen AI Agent can be flexibly connected to ERP, CRM, TMS, HR, and email systems, as well as tools like n8n, Slack, or Microsoft Teams. This allows it to act as an intelligent link between people, processes, and technology.

Yes. The COMI Gen AI Agent can be used in compliance with GDPR, supports audit-proof documentation, and enables transparent tracking of all actions – important, for example, in regulated industries such as financial services or healthcare.

Let´s enable AI together!

Mail
collective mind GmbH

Römerstraße 75
71229 Leonberg

Visitors
Römergalerie – Elevator A4
Eltinger Str. 56
71229 Leonberg

Contact us

or
Start search